About
East West Security.



WHO WE ARE

We believe that trust is the foundation of leadership. Ever since the senior management staffs laid the foundation of East West in 1999, we have grown from strength to strength due to our ability to form trusted relationships with customers and stakeholders. Our philosophy of growth stems from our intrinsic ability to seamlessly manage change, our uncompromising focus on quality, and our resolve to meet the growing expectations of our customers. As a result, East West has grown to partner with hundreds of delighted customers nationwide, and employs over 530 service professionals who protect and manage assets worth trillions of ringgits. Operating from our Headquarters, East West plans to expand operations across other states.

COMMITMENT TO QUALITY

Our stringent Quality-of-Service policies ensure that our customers get ethical, efficient, and effective services. We regularly update our Quality Management Systems to ensure that our customers always get the best and the most advanced quality of service that the industry has to offer.
Our vision is to ensure a secure, healthy, and productive environment for our customers and in doing so, create value for our stakeholders employees, and customers.

Our mission is to achieve and sustain a leadership position in the industry by providing unmatched services to our customers and creating exceptional value for our stakeholders.

Security Solutions.

We ensure value of life and safety at all times. Our clients can enjoy the following valued benefits that come with our interactive security operations network on a round-the-clock basis:

24/7 COMMAND CENTRE

Our Command Centre has duty officers that operate round the clock. They make telephone checks at regular intervals during the security assignments. Our duty officers provide advice and coordination on all matters as and when assistance is required. Our operations executives respond immediately to clients’ requests and calls, and swiftly resolves issues.

Our Senior Duty Officer remains on call duty throughout the day and night shifts. He attends to all urgent and emergency matters of the assignment when summoned. He advises, guides, and provides remedial solutions, should there be difficulties that the assigned security personnel are not able to mitigate alone.

OPERATIONS EXECUTIVE

We assign an Operations Executive to oversee your security assignment. Being the personal liaison officer between our client and our Company, he is responsible for all our clients’ needs and matters pertaining to the assignment. Our Operations Executives also meet our clients regularly to eradicate any problem with security matters.


MANAGEMENT TEAM

Our Professional Lead Management Team consists of ex-Police, Military Officers and commercial Security Consultants who are actively involved in running the Company’s Operations on a round-the-clock basis.

With our 24-hour command centre, direct contact with our Operations and Management Teams can be made at any time of need. This assures our clients of a quick and decisive response to matters requiring immediate attention.

Our Management Staff will also visit your location periodically to ensure a smooth and effective security operation. Where necessary, they will recommend measures to tighten the security procedures at your premises for your consideration.

SECURITY MANAGEMENT SYSTEM

Our reliable security management system, ‘MobiGuard’, is specially engineered and designed for the Security Industry.

Through a mobile app that manages the profiles and duty assignments of all security guards, we can effectively centralise our guard management and monitoring systems on cloud in one system.

MobiGuard Patrol allows patrol tasks to be conducted easily, collects patrol timings, and records patrol activities in real-time during patrol duties for live reports.

MobiGuard is packed with useful functions, such as patrolling history, audit trails, and incident details that give users a crystal-clear view of every patrol session.

QR Code Staff Attendance
QR enabled Android-based daily attendance, hourly reporting and Incident Reports to Command Centre on smart phones.

GPS Tracking
Supervisors can view attendance GPS locations of their entire mobile security team.


VISITOR MANAGEMENT SYSTEM

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Visitor management system is about controlling access of your visitors and contractors who are in your building. Visitors and Contractors are registered electronically and multiple visitors can be processed simultaneously. The system verifies the visitors and contractors’ identities, tracks their in and out, and alerts them when they are due to leave.


ENSURING SECURITY

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To ensure utmost security for our clients, we have the following:

Walkie Talkie Sets: Portable walkie-talkie sets are provided to Security Officers to enhance effective and efficient communications.

CCTV: We install one CCTV camera in the guard post, monitored by our duty officers at our 24/7 command centre.

Body Cameras and Metal Detectors: We provide these as part of our Security Officers’ arsenal of equipment upon request, especially for restricted sectors or highly congested areas.


ELECTRONIC CLOCKING DEVICE

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As a service to our valued clients, we undertake the installation of a Clocking System for security assignments. This device is provided with clocking points which are installed around the perimeters and vital areas for security personnel to clock.


RED TEAMING

We have a designated red team whose main objective is to enhance security effectiveness through organized tests. This is designed to detect network and system gaps, and test security by simulating attacks or threats to the location.

Threats are defined as but not limited to suspicious persons, vehicles and parcels, as well as any other form of suspicious and malicious activities.

From time to time and at the request of our valued clients, we undertake fire-drill and alarm activation exercises to ensure that all our security personnel are familiar with such emergency procedures. This is also a chance to train civilians in basic evacuation protocols on what they should and should not do in these events.

SECURITY RISK SURVEY

Our operation team staff is trained to conduct Security Risk Surveys for our clients as part of our service, to evaluate, assess and analyze what security measures need to be taken at your site.

INVESTIGATION TEAM

Our Investigation Team caters to any internal concerns within our clients’ organization, including but not limited to:

  • Pilfering
  • Petty thefts
  • Frequent loss of stores
  • Suspected sabotage


Our Services.

East West Security Services was established in 1999 and has progressed to a significant role player within the security industry, and we currently provide all the following services:

Manned Guarding
We provide a full range of armed and unarmed guarding services with the choice of many level of security professional.
System Integration
EWS offers a full range of comprehensive security solutions, tailor made, to suit the needs of our customers.
Canine / K9 Protection
Our trained guard dog security is known for providing greater protection in preventing high risk incidents from happening.

Investigation & Screening
EWS provides in-house, assistance with professional, comprehensive and discreet investigation if required.
 
Consultancy & Training
We offer unique, interactive and effective services as trust plays an integral role in an industry built on safety and security.
 
Event Security
We have a dedicated team of security officers who are well experienced in Event Security Management into ensuring all supervision to be successful and safe.


Beyond the Obvious.

For more than 17 years, East West Security Services has thrived in the security industry by using unrivalled platforms to bring you a service you know and trust as our expertise are into assessing your specific business needs in order to provide a cost-effective, reliable service that meets your requirements.

 
 

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Rescue Task Force

 
 

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Responsive Time

 
 

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Adequate Man Power

 
 

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Elite Guard Personnel

 
 

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Operational Plan

Giving Back.

We at East West Security Services Sdn Bhd are into the business of serving eople. An essential pre-requisite of keeping people safe is the willingness and the compassion one needs to have to make that extra effort and help people in their times of need. We believe that we owe our work and success not only to the people who make it possible, but also to the society at large.

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Parenting

We have adopted many of our employees children, giving them the necessary financial and moral support to help them have a bright future. We also ensure employment for them within our companies.

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Educating

At East West Security Services, we are working actively to create better awareness for education for students. As a part of this initiative, we sponsor education for within the age group of 6-17 years, at the government schools.

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Eye Donation: Our Pledge

We can donate what we have. With respect to the need of organ donation worldwide, our 500 employees have pledged to donate their eyes. We also regularly organize blood donation camps and marches undertaken in the honour to serve people that needs it.

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Anti-Tobacco Campaign

We are very active in our drive against smoking. Our office premise is a strict no-smoking zone. Moreover, we don't just ban cigarettes, we create a healthy ecosystem which helps and even encourages the employees who smoke, to kick the habit.

Our Gallery.

Our Clientele.

Contact Us.

Please use the contact form below if you have any enquiries / requests regarding our services or products.

Send Message

Read our Terms & Conditions.

Read our Terms & Conditions.

  • EAST WEST SECURITY SERVICES SDN. BHD. 199901005214 (480114-U)
  • No. 198-1 Jalan Tuanku Munawir, 70100 Seremban, Negeri Sembilan, Malaysia
  • (+60) 6-762 0994
  • info@ews.my
  • Monday to Friday: 9am to 6pm
    Saturday: CLOSED
    Saturday: CLOSED